Terms & Conditions


Welcome to Gaya Vartanyan Ceramics. By accessing or using this website, you agree to the following Terms and Conditions. Please read them carefully before placing an order.

1. General Information


This website is operated by Gaya Vartanyan Ceramics. All artworks are handmade, and each piece is unique. Natural variations in colour, shape, texture, or glazing are inherent to handcrafted ceramics and do not constitute defects.

2. Countries We Ship To


We currently ship to the following countries:

UK
EU countries
USA
Canada
Australia
New Zealand
Switzerland
Norway
Iceland
Japan
South Korea
Singapore
Hong Kong
Taiwan
Israel
UAE

If your country is not available at checkout, we are unable to ship there at this time.

3. Shipping

3.1 Processing Time

Orders are processed within 3–7 business days, unless otherwise noted (for example, during exhibitions or holidays).

3.2 Delivery Times

  • UK: 2–5 business days
  • International: 5–14 business days

Delivery times are estimates and may vary depending on customs, courier delays, or seasonal factors.

3.3 Customs, Duties & Taxes

International customers are responsible for all import duties, VAT, customs charges, and handling fees. These are determined by your local customs authority.

3.4 Damaged or Lost Parcels


If your parcel arrives damaged or becomes lost in transit, please contact us within 48 hours with photos and your order number.
We will assist with a courier claim and help in any way we can.
Once the courier approves the claim, we will offer either a replacement or a refund.

Responsibility for the parcel transfers to the courier once it has been dispatched.

4. Returns & Refunds


We do not accept returns or exchanges except in cases where:
  • We accidentally send the incorrect item.

If this happens, please contact us within 7 days. We will arrange a replacement or a refund.

We do not accept returns for damage caused during transit (handled through a courier claim instead).

5. Product Information


Colours and textures may vary depending on lighting and individual screen settings. These variations are not considered defects.

6. Payments


Payments are processed securely through Stripe.
We do not store or have access to your payment card details.

7. Intellectual Property


All artworks, designs, images, and written content on this website are the property of Gaya Vartanyan Ceramics.
They may not be copied, reproduced, or used without written permission.

8. Contact


For any questions or concerns, please contact:
gaya.vartanyan@gmail.com